1Can the account be closed/deleted?
As the legislation stipulates, we must keep all trading accounts in our system for at least five years.
We can disable your account and stop sending you documents.
2Can I have a demo and live account working at the same time?
Yes. In order to do so, install an MT4 platform in different folders on your computer for each of your trading accounts.
3Can I change the balance of my demo account?
Yes. Simply send an email with your demo account number and decided balance to our Support team.
4Are trading conditions the same on my demo and live account?
No.The demo account is the same for all Clients to gain more experience in trading.The trading conditions of our live trading accounts depends on the initial deposited amount.
5Can I change the settings of my demo account?
Yes. Simply send an email with your demo account number and decided changes to our Support team.
6How do I open a MetaTrader 4 account?
You can open an account in our secure Trader's Room Portal.Click here
to open an account with us.
7How do I modify or delete a trade in MT4 platform?
Right-click on the instrument you placed the trade with and use the options ‘Modify the trade’ or ‘Delete the trade’.
8I forgot my MT4 password. What do I do?
You can change the password of your MetaTrader 4 account inside the Client Portal. For further assistance, please contact our Client Support team.
9I forgot my Client Portal password. What do I do?
Go to the Client Portal Login Page click on the 'Forgot your Password?' link above the 'Sign in' button and follow the instructions on how reset your password. For further assistace, please contact our Client Support team.
10Where can I find my account balance and my trading history?
You can find your account balance and trading history in the MetaTrader 4 platform. The account balance can also be seen in your Client Portal.